This is the transcript of the chat with Asa Dotzler, as part of Support Firefox Day, formatted for better reading.

All sessions happened on IRC with questions from the public moderated by David Tenser, Mozilla Support lead.

(David Tenser: Tell us a little about yourself and what you do at Mozilla!)

I’ve had many roles at Mozilla over the last decade or so. I started as a volunteer trying to figure out how to get involved as a non-coder (not even a very technical person). After banging my head against the wall for a while, I found a couple of people that were hosting developer builds on their FTP servers (back then, Mozilla didn’t make binaries), so I started testing and reporting bugs.

Read the rest of this entry »

This is the transcript of the chat with John Lilly, Mozilla Corporation CEO, as part of Support Firefox Day, formatted for better reading.

All sessions happened on IRC with questions from the public moderated by David Tenser, Mozilla Support lead.

I didn’t make it on time so I missed some of the first questions. The transcript starts with a partial answer by John Thanks to David, here’s the full transcript: Read the rest of this entry »

This is the transcript of the chat with Mike Beltzner as part of Support Firefox Day, formatted for better reading.

All sessions happened on IRC with questions from the public moderated by David Tenser, Mozilla Support lead.

What frustrates you most about the Firefox 3 UI?

Heh, great question. There are a couple of things that are frustrating to me, both at the UI and underlying infrastructure level.

At the UI level, I’m frustrated that we’re not animating more, and not trying to offer more “emergent” interfaces that help users complete tasks based on what we can infer from the task the user is trying to complete.

Read the rest of this entry »

Whether you want to help other Firefox users, learn about the tools available to help others and the innards of some Firefox 3 features, or talk to some of the main drivers of Firefox 3 and Mozilla, Support Firefox Day is for you.

Read the rest of this entry »

Mozilla Support (a.k.a. SUMO) will host the first Mozilla Support Day this Friday, April 11th, 2008.

During this day, starting at 7:00am PST (GMT -7), users looking for a way to get involved with Mozilla will learn about opportunities to help other users with the upcoming Firefox 3. Either writing or editing articles, answering through live chat or in the forums, providing feedback, help with a favicon, there’s lots of things to do and most likely a way for you to help.

Read the rest of this entry »