Mozilla Support has announced the Firefox Screencast Contest, a competition where Firefox users and fans are invited to submit a screencast for one or more of the top 100 Firefox Support Knowledge Base articles.

The contest rules note that screencasts must be done with Firefox 3 on any of the supported platforms (Windows, Mac, Linux), in English only at this time.

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As part of the Mozilla project efforts to improve support for Firefox, it unveiled yesterday its Live Chat option. It comes as a third tier of support that follows the Firefox Knowledge Base, a complete rewrite of mozillaZine’s Knowledge Base that started on past July and the Support Forums opened a few months ago and currently in beta status.

Users who have tried live chat  with any provider in the past should recognize it as the most effective way of providing support: one on one.

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